Cancellations & Deposits
We'll give you a confirmation two days before your appointment as a reminder. If you need to change your scheduled appointment, we ask you to give us the courtesy of 24 hours' notice.
If you fail to give 24 hours notice or repeatedly move appointments day-to-day, you will be required to secure future appointments with a 50% deposit, which will be discounted from your total at checkout.
This deposit is non-refundable in the event you do not attend your scheduled appointment. Please note that specific services will always require a 50% deposit.
Refund Policy
We want you to LOVE your services, your stylist & your hair a go-go experience.If you have a question, concerns or are in any way unhappy with the service you received within two weeks of your service, please give us a chance to assist you. (One week for Indie Glaze & New Wave services.)
Likewise, our team is here for you. If you have any questions or need help with your product purchases, tools, or styling. Some vendors ONLY except returns on damaged packaging. Brushes, combs, and any hair accessories are not returnable according to TN health codes. Other hair products, that have not been opened or used, may be exchangeable for store credit only .
ONLINE SALES EXCHANGES OR QUESTIONS; Please email info@hairagogo.com or call 423-752-0500 for answers to any online purchase questions and add your name, date of purchase and cell number.
Hair Donations
We work exclusively with Wigsforkids.org. Hair needs to be at least 12 inches + in donated length for donation. We recommend booking a complimentary consultation to learn if you are a good candidate at this time. We do NOT accept hair that has been previously bagged and cut because of health code regulations. When it's time for your appointment hair should be clean, dry and straightened prior to the visit.
Privacy Policy: Shop
Clients that purchase products from our website should be aware of the following that happens through Shopify: We collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Privacy Policy: Online Appointment Book
Clients that book online appointments for services in the salon: We use texting services (SMS) to communicate with you. We may contract with companies or persons to provide certain services including text marketing, credit card processing, scheduling software, shipping, data analysis and management, etc. -collectively, Service Providers. We provide our Service Providers with the information needed for them to perform these services for our business. We do NOT share your personal information with third parties for those third parties' direct marketing purposes; we do NOT buy, sell, or share text messaging (SMS) opt-in information. When opting in to SMS, message/data rates may apply. Reply STOP to opt out at any time for online appointment booking.
Featured Product Lines
CR Labs - Virtue Labs Hair Care Products - CNC & XT Extension Systems - TED Treatments - Infinity Sun - Keune Hair Care Products - Brazilian Blowout - Redken - Schwarzkopf - Pulp Riot - Olaplex - Crickett - Babyliss - Halo couture - Zenagen - Jon Renau - HairMax