Cancellation, Deposit & Refund Policy

We want you to LOVE your services, your stylist & your hair a go-go experience. We'll give you a confirmation two days before your appointment as a reminder. If you need to change your scheduled appointment, we ask you to give us the courtesy of 24 hours' notice. 

If you fail to give 24 hours notice for any two scheduled appointments within 6 months or repeatedly move appointments day-to-day, you will be required to secure future appointments with a 50% deposit, which will be discounted from your total at checkout.

This deposit is non-refundable in the event you do not attend your scheduled appointment. Please note that specific services will always require a 50% deposit due to the length of service booking. ​If you have a question, concerns or are in any way unhappy with the service you received within two weeks of your service, please give us a chance to assist you. (One week for Indie Glaze & New Wave services.) 

Likewise, our team is here for you. If you have any questions or need help with your product purchases, tools, or styling. Keune excepts returns on damaged packaging. Brushes, combs, and any hair accessories are not returnable according to TN health codes. Other hair products are exchangeable for store credit only. 

Featured Product Lines

Keune Hair Care Products - Tinta permanent hair color, Style, Care and 1922 men's line

Brazilian Blowout- Products & Keratin treatments

Redken- Shades EQ demi-permanent hair color

Schwarzkopf- Royal permanent hair color, Color 10, BlondeMe & lighteners

Pulp Riot- Semi-permanent hair colors

Olaplex- In-salon treatments & hair care products

Crickett- brushes & combs

Babyliss- blow-dryers & diffusers

Halo couture- Customized hairpieces that instantly add thickness and length without damage 

Katie Loxton of London- Vegan purses, hats & jewelry that make great gifts! 

Bitchstix- Great girls from Chicago that make cool lip balm and other treats supporting survivors of domestic & sexual assault prevention programs

Forget Me Not- Locally handcrafted soy candles that smell amazing! 

Zenagen- Revolve system for all types of hair loss & Evolve system to increase length/growth by up to 40%

XTC- Vitamins & topical products for hair loss

CR Labs- Italian trichological products for home & in-salon use

Alter Ego- Vegan Italian line of scalp treatment products

Jon Renau- French custom toppers & wigs plus accessories

HairMax- Low level laser therapy devices for home use

Xfusion- Keratin hair fibers for scalp coverage and density

Nit Free Terminator- Hope you never need this but, the best nit comb in case of emergency

Control Corrective- Skin care product line for results

Infinity Sun- The best spray tanning products on the market & we're secretly doing spray tans. Call to book today! 

Loreal- Our favorite quick hair cover-up spray

CNC's & Nails coming soon! 

We're always looking for great people!

Here are some of the benefits you get when working at hair go-go

Apprentice program- Assisting all staff learning the processes that set us apart as a team and ensure your individual success 

Flexible schedules- Creative part-time, flextime and full-time schedules available for all staff that work with your life & family

Stylist Tools provided- Blow dryers, clips, combs, curling irons, flat irons, brushes, station products, full backbar, etc. 

Front Desk support- Our front desk team takes care of booking appointments, confirmations, check-in and out, client assistance & generally supporting the staff in all areas

Advertising- Internal/external Marketing, social media & freelance opportunities are just a few of the collective benefits

Education- In-salon with instructors from current product lines, in-house educators and other guest artists are regularly scheduled 

Aflac Supplemental Insurance offered

Great discounts on retail products for hair a go-go, Treatment & spray tans!   

Plus, you get to work with a great group of people. Schedule a shadowing time and see if you'd fit in with our team.