Cancellation, Deposit & Refund Policy
We want you to LOVE your services, your stylist & your hair a go-go experience. We'll give you a confirmation two days before your appointment as a reminder. If you need to change your scheduled appointment, we ask you to give us the courtesy of 24 hours' notice.
If you fail to give 24 hours notice for any two scheduled appointments within 6 months or repeatedly move appointments day-to-day, you will be required to secure future appointments with a 50% deposit, which will be discounted from your total at checkout.
This deposit is non-refundable in the event you do not attend your scheduled appointment. Please note that specific services will always require a 50% deposit due to the length of service booking. If you have a question, concerns or are in any way unhappy with the service you received within two weeks of your service, please give us a chance to assist you. (One week for Indie Glaze & New Wave services.)
Likewise, our team is here for you. If you have any questions or need help with your product purchases, tools, or styling. Keune excepts returns on damaged packaging. Brushes, combs, and any hair accessories are not returnable according to TN health codes. Other hair products are exchangeable for store credit only.
ONLINE SALES EXCHANGES OR QUESTIONS; Please email email@example.com or call 423-752-0500 for answers to any online purchase questions and add your name, date of purchase and cell number.
Featured Product Lines
Virtue Labs Hair Care Products-Our newest favorite, a first of its kind, Alpha Keratin 60ku® is keratin in its most natural, purest form available in almost all of the Virtue products transforming our clients hair
CNC Systems- Cesare Regazzi Labroatories premier non-invasive, dermatologically-tested, full or partial hair replacement systems for women
Dazzle Dry- Nail Polish that hardens like a gel and dries in 5 min without UV light or the damage
TED Treatments- Alma's revolutionary TED Device & Treatments that improve hair growth, density & stop/slow shedding
Infinity Sun- The best spray tanning products on the market & we're secretly doing spray tans. Call to book today!
Keune Hair Care Products- Tinta permanent hair color along with selected Style, Care and items from their 1922 men's line
Brazilian Blowout- Select products & Keratin treatments
Redken- Shades EQ demi-permanent hair color
Schwarzkopf- Royal permanent hair color, Color 10, BlondeMe & lighteners
Pulp Riot- Semi-permanent hair colors
Olaplex- In-salon treatments & hair care products
Crickett- brushes & combs
Babyliss- blow-dryers & diffusers
Halo couture- Customized hairpieces that instantly add thickness and length without damage
Katie Loxton of London- Sunglasses
Zenagen- Revolve system for all types of hair loss & Evolve system to increase length/growth by up to 40%
XTC- Vitamins & topical products for hair loss
CR Labs- Italian trichological products for home & in-salon use
Alter Ego- Vegan Italian line of in-salon scalp treatment lite
Jon Renau- French custom toppers & wigs plus accessories
HairMax- Low level laser therapy devices for home use
Nit Free Terminator- Hope you never need this but, the best nit comb in case of emergency
Loreal- Our favorite quick hair cover-up spray
We're looking for great happy people & always hiring; stylists, hair replacement technicians, natural nail techs & apprentices!
Here are some of the benefits you get when working at hair go-go...
Apprentice program- Assisting all staff learning the processes that set us apart as a team and ensure your individual success
Flexible schedules- Creative part-time, flextime and full-time schedules available for all staff that work with your life & family
Stylist Tools provided- Blow dryers, clips, combs, curling irons, flat irons, brushes, station products, full backbar, etc.
Front Desk support- Our front desk team takes care of booking appointments, confirmations, check-in and out, client assistance & generally supporting the staff in all areas
Advertising- Internal/external Marketing, social media & freelance opportunities are just a few of the collective benefits
Education- In-salon with instructors from current product lines, in-house educators and other guest artists are regularly scheduled
Hair Loss & Scalp Treatments-Access to all Trichological services & premier hair replacement at exceptional discounts
Aflac Supplemental Insurance & 401k offered
Great discounts on retail products for hair a go-go, Treatment & spray tans!
Plus, you get to work with a great group of people. Schedule a shadowing time and see if you'd fit in with our team.