Cancellation, Deposit & Refund Policy

We want you to LOVE your services, your stylist & your hair a go-go experience. We'll give you a confirmation two days before your appointment as a reminder. If you need to change your scheduled appointment, we ask you to give us the courtesy of 24 hours' notice. 

If you fail to give 24 hours notice for any two scheduled appointments within 6 months or repeatedly move appointments day-to-day, you will be required to secure future appointments with a 50% deposit, which will be discounted from your total at checkout.

This deposit is non-refundable in the event you do not attend your scheduled appointment. Please note that specific services will always require a 50% deposit due to the length of service booking. ​If you have a question, concerns or are in any way unhappy with the service you received within two weeks of your service, please give us a chance to assist you. (One week for Indie Glaze & New Wave services.) 

Likewise, our team is here for you. If you have any questions or need help with your product purchases, tools, or styling. Keune excepts returns on damaged packaging. Brushes, combs, and any hair accessories are not returnable according to TN health codes. Other hair products are exchangeable for store credit only. 

Featured Product Lines

Keune Hair Care Products - Tinta permanent hair color, the Style line, Careline and 1922 men's line

Brazilian Blowout- Products & Keratin treatments

Redken- Shades EQ demi-permanent hair color

Schwarzkopf- Royal permanent hair color, Color 10, TBH, BlondeMe & lighteners

Pulp Riot- Semi-permanent hair colors

Olaplex- In-salon treatments & hair care products

Crickett- brushes & combs

Babyliss- blow-dryers & diffusers

Halo couture- Customized hairpieces that instantly add thickness and length without damage 


Benefits of Working at hair go-go

Apprentice program- Assisting all staff learning the processes that set us apart as a team and ensure your individual success 

Flexible schedules- Part-time, flextime and full-time schedules available for all staff 

Stylist Tools provided- Blow dryers, clips, combs, curling irons, flat irons, brushes, station products, full backbar, etc. 

Front Desk support- Our front desk team takes care of booking appointments, confirmations, check-in and out, client assistance & generally supporting the staff in all areas

Advertising- Internal/external Marketing, social media & freelance opportunities are just a few of the collective benefits

Education- In-salon with instructors from current product lines, in-house educators and other guest artists are regularly scheduled 

Aflac Supplemental Insurance offered

Great discounts on retail at Xanadu, hair a go-go, Treatment & FREE spray tans at Healthy Glow Studio!   

Plus, you get to work with a great group of people. Schedule a shadowing day to see if you'd fit in with our team.